A full refund will be provided to any goods returned to us, unused and unwashed in brand new condition within 10 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 10 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 10 days returns and refunds are subject to the consumers gaurantee act.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We may send you emails of product specials or new products, but you may at any time opt off our mailing list.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 2 business days following clearance of funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 4 days for delivery domestically, or 1 1/2 weeks internationally.